I've been asked to publicise this IBM initiative for those with an interest in online technical support.
The Electronic Customer Support Advisory Panel meets on the 'phone every other month to review future plans for electronic support and to provide input about what they need from the Support web site.
This would take up about an hour every other month.
Participating gives members the opportunity to influence the enhancements and changes IBM makes to its electronic support; it also gives IBM a better understanding of what customers need and want in the next generation of support, and how IBM can address them.
If you're interested, I have more details and the necessary IBM contact information - you can get in touch with me at firstname.lastname@example.org.