Thursday, 4 February 2010

Ongoing problems with AVG Internet Security (paid version 8 on XP)

I can't find any sensible forum to post these issues on, so I have reported them to AVG using their diagnostics tool (which took half an hour to run each time, using at least 65% of my CPU throughout, and which, amusingly, wouldn't actually connect to AVG on the first two attempts because, or so I assume, their firewall (or right hand) doesn't know what their own software (or left hand) is doing).

Further entertainment is to be found in the fact that, once you've reported one problem, you can't change the subject of your report (e.g. from Firewall to Identity Protection).

In case any of this is of interest to anyone else, I will update the status of these reports via comments on this post. (I am prepared to bet a reasonable sum that this is the last I will hear of any of it, and that I will be using a different product as soon as this licence expires - sadly not until August 2011.)


I have a problem with my AVG firewall taking ages (often several minutes) to identify the adapter/profile.
This happens especially when connecting Cisco VPN client, but also when I first connect my wireless adapter after rebooting the PC.
This is seriously impacting my productivity, as I connect and disconnect my Cisco VPN client many times a day.
I can find no reference to this issue in any of the forums or FAQs.
Please advise how I may resolve it.
Many thanks
Mandy Shaw


How do I switch off the automatic scan for a specific program? Microsoft ActiveSync (which surely does not need to be scanned at all, let alone every single time) nearly always starts up too slowly on my Windows XP PC, because of your Identity Protection scan, for my mobile 'phone Bluetooth sync to work without timing out on initial connection.
This is seriously affecting my productivity, please let me know how I may resolve it.
Thank you
Mandy Shaw



  1. Quite a bit of progress on the AVG front.
    a) Identity Protection - AVG told me to set the relevant program to 'Allow', which I have done (I did the same with various other running processes) and all is now well. I now understand this service rather better - a problem with their defaults and their documentation rather than with the service itself, I think.
    b) Firewall. Rather less positive. They advised that I should switch off the auto detect of adapter/switch of profile. I launched the Firewall Settings dialog, which took about 5 minutes to load. I unchecked the relevant option and hit Apply and then OK. I was then presented with a mysterious dialog asking me to specify which were Safe adapters (what is this all about? no clue given). I did so, but none of my changes appeared to 'take', so I tried launching Firewall Settings again. This brought my PC to a halt, so after 20 minutes I did a hard reboot. I then discovered that (coincidentally? maybe) my router had just then lost its broadband connection to the Internet. I resolved this and decided the safest option was to remove and re-install AVG. Having done so, the firewall then started failing with an error related, or so it claimed, to 'failure to communicate with a driver'. This left me in a position where I had no network connectivity whatever (even stopping the AVG Firewall service did not help). To cut an interminable story short, I have now removed the AVG Firewall altogether, leaving the other services in place, and enabled the Windows firewall instead. Everything is working 500% better - just one example is that my networked USB device server (used for remote access to a USB hard drive, etc.) now works without the firewall being switched off; and the whole PC is more responsive. Moral: don't use AVG Firewall if you want to make power use of your Windows PC.

  2. Update: no problems at all this week, I can connect and disconnect my Cisco VPN client with no delays. Problem solved, I think.